We understand that reaching out for help can feel overwhelming. It doesn’t have to be. When you call AAC you’ll talk with a caring, knowledgeable Admissions Navigator who will address your concerns, answer any questions, and guide you through every step of the rehab admissions process.
Your Admissions Navigator will work with you over the phone to complete the pre-admissions assessment, a 15-to-30 minute screening of you or your loved one’s addiction history (i.e. pattern of substance use, drug of choice, etc.) and behavioral health issues (i.e. anxiety, depression, PTSD, bipolar disorder).
To expedite the admissions process, we also collect your insurance and financial information during this initial phone assessment. Quickly, after we can verify your insurance benefits and walk you through co-pay and payment options, we match you to the facility that best fits your individual needs.
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What you need to get started:
Health Insurance Card
With information from your health insurance card, we can verify your coverage for treatment at an American Addiction Centers location. We promise to keep your information confidential.
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Your Admissions Navigator will stay in contact with you and/or your family to ensure the admissions process runs as smoothly as possible. Admissions Navigators also stay in contact with the facility to prepare for your arrival. At the facility, our staff will greet you and walk you through the intake process.