Admissions Toolkit Email Sample

The Admissions Process

The admissions process is as easy as 1-2-3 and you or a loved one may be able to enter treatment in the next 24 hours if needed. You are not alone in this, we have helped over 35,000 people at one of our facilities since 2020.

1. Call or reach out to us at . One of our admissions navigators is on the line 24/7 to listen to your story, help you create a personalized treatment plan, walk you through the process, and get you to treatment.
2. Prepare yourself and loved one’s for treatment. Addiction treatment can typically last between 14-30 days or more on average. The time put into treatment now will reduce missed opportunities and events in the future. Prepare your loved one’s by talking to them about treatment and getting the help you or someone you love needs.
3. Arrive at one of our rehab centers and start treatment. We have staff on duty around the clock to ensure safe arrival and

Get the full admissions process here.

What to Expect When You Call?

When you call our 24/7 helpline, an admissions navigator will listen to your story, create a treatment plan for you, answer any questions, and help you get to treatment. The first step is always the hardest and you don’t have to do it alone. Our navigators may:

• Ask what substances and how long have you been using.
• Help you choose the best rehab center for your circumstances by detailing programs and how they can help.
• Assist you get to the rehab center safety, prepare a packing list, and check in on you through out the process.
• Verify that your insurance coverage for rehab to reduce the cost of getting treatment.
• Answer any questions you may have about treatment.

This is your opportunity to share your story and be heard.

Who Are Our Admissions Navigators?

Our admissions navigators are our compassionate team of people on the other end of the phone line who are ready to help you when you or someone you love is struggling with addiction. You don’t have to do it alone, our admissions navigators will be there at every step of the way. Our admissions navigators know what you are going through as many of their lives have been touched by addiction as well and some are even in recovery themselves. Recovery means they have fought addiction first hand and are now sober.

The best thing about being in recovery is the time.

“I finally decided to get sober after I had totaled my car from drinking and driving, lost my job because I was unreliable and sick and tired of disappointing everyone that cared about me. I had tried over and over again and failed over and over again. There was one person in my life I hadn’t disappointed and he was the driving force behind my recovery. I didn’t want to face the shame of telling him I had failed again, so I took it one day at a time and here I am, 535 days in recovery later.”

The best thing about being in recovery is the time. I spent so much time drinking and being hungover that I didn’t do anything else. I now have time to give back to my community, spend time with my family and friends, grow a garden!”

– Karla, Admissions Navigator

My favorite part is not having to lie anymore.

“My breaking point what when my wife changed the locks on my house, that I owned before I met her, and she said, “Get out.” I didn’t even argue, as I had “my last chance” 500 times already. I stayed on a sofa in a garage in Virginia for about 2 weeks before my wife called me and said that I had a choice. I could go to treatment and get better and never drink again or look her in the face and tell her I choose alcohol over her, and my life, and my house, and my family. I chose to get better.

This sounds cliché, but the saying “The truth will set you free” rings so true to me. My favorite part is not having to lie anymore. Living a double life and hiding every action, and every thought is extremely tiresome.  Now, I am just free to be me. Life is so much easier when you are able to just be open and honest and free.”

– Nick, Admissions Navigator

Learn more about our navigators here.

Who is American Addiction Centers?

American Addiction Centers was founded in 2007. Since that time, we have grown into the largest network of rehab facilities nationwide, with programs in California, Florida, Texas, Nevada, Massachusetts, Mississippi, and Rhode Island.

• We use research-based treatments to help clients with drug addiction, alcohol addiction, and mental and behavioral health issues.
• Under the guidance of our chief medical officer, our programs are made up of addiction professionals including physicians, registered nurses, licensed marriage and family therapists, social workers, psychologists, and psychiatrists.
• We offer high staff-to-patient ratios to ensure more personal attention for our clients, and many of our staff are in recovery themselves—so they understand what you are going through.

Our mission is to provide quality, compassionate, and innovative care to adults struggling with addiction and co-occurring mental health disorders. Through comprehensive and customized treatment plans, we instill hope that long-term recovery is possible. Our purpose and passion is to empower you, your family, and your community by helping you achieve recovery and optimal wellness of the mind, body, and spirit.

American Addiction Centers will become the provider and employer of choice delivering data driven, evidence-based care that saves and transforms lives.

Explore Our Nationwide Treatment Facilities

American Addiction Centers owns a network of rehab facilities across the United States to meet you where you need it.

• All Treatment Centers: See All Rehabs
• California: Laguna Treatment Center
• Florida: Recovery First Treatment Center
• Florida: River Oaks Treatment Center
• Nevada: Desert Hope Treatment Center
• Massachusetts: Adcare Treatment Hospital
• Mississippi: Oxford Treatment Center
• Rhode Island: Adcare – Inpatient
• Texas: Greenhouse Treatment Center