Get to know your dedicated team.

When you call our helpline an admissions navigator is available 24 /7 to help you or your loved one find treatment. They will listen to your story and you will have an opportunity to be truly heard. They will also help guide you through the admissions process and answer any questions you have about the steps to treatment.


“Why did you decide to become an Admissions Navigator?”

american addiction centers helpline

Zach Komer

The mission we are carrying out means a lot to not just me, but my family as well. Close to five years ago, my family called in and spoke to a navigator just like me looking for help. Our conversation with an Admissions Navigator changed not just my life, but my entire family’s life as well. I am proud to be a navigator and I love what I do.

american addiction centers helpline

 Alicia Spore

I became a navigator to help people rebuild their lives and regain themselves. My mom dealt with both mental health problems and addiction my entire life, and she never dealt with her issues which led to a very hard life for her. Everyone is worth a chance and everyone deserves to be free of addiction. I speak for myself when I say- I’ll do anything in my power to help you get your life back. It’s possible. It’s not always easy, it’s almost always messy but it is SO worth it. Take the leap and we’ll help you land.

american addiction centers helpline

Leslie Willoughby

“This is the most rewarding job I have ever had. It’s a tie to me, it’s emotional. I can talk to anyone about anything and get people to loosen up or drop their guard. It’s not clinical, it’s a conversation. I’m not judging anyone because I’ve been there before and sometimes callers say, “Man that’s MY story!

Your navigator understands what you are going through.

We connect with thousands of people a month who are suffering from addiction. Some of our admissions navigators are in recovery themselves. These are their stories.

The best thing about being in recovery is the time.

“I finally decided to get sober after I had totaled my car from drinking and driving, lost my job because I was unreliable and sick and tired of disappointing everyone that cared about me. I had tried over and over again and failed over and over again. There was one person in my life I hadn’t disappointed and he was the driving force behind my recovery. I didn’t want to face the shame of telling him I had failed again, so I took it one day at a time and here I am, 535 days in recovery later.”

The best thing about being in recovery is the time. I spent so much time drinking and being hungover that I didn’t do anything else. I now have time to give back to my community, spend time with my family and friends, grow a garden!”

– Karla, Admissions Navigator


My favorite part is not having to lie anymore.

“My breaking point what when my wife changed the locks on my house, that I owned before I met her, and she said, “Get out.” I didn’t even argue, as I had “my last chance” 500 times already. I stayed on a sofa in a garage in Virginia for about 2 weeks before my wife called me and said that I had a choice. I could go to treatment and get better and never drink again or look her in the face and tell her I choose alcohol over her, and my life, and my house, and my family. I chose to get better.

This sounds cliche, but the saying “The truth will set you free” rings so true to me. My favorite part is not having to lie anymore. Living a double life and hiding every action, and every thought is extremely tiresome.  Now, I am just free to be me. Life is so much easier when you are able to just be open and honest and free.”

– Nick, Admissions Navigator


The best part of recovery is being able to be a part of my family’s lives.

“I got into a lot of legal trouble and almost was sent to prison. The courts gave me a suspended prison sentence and three years of formal probation. The fear of going to prison provided me the first step to admit I had a problem with drugs and the courage to ask for help.

The best part of recovery is being able to be a part of my family’s lives. It’s being able share my experience strength and hope with other addicts . It’s working for a company that lets me be a part of changing people’s lives. And it is the ability for me to be a daughter a friend and a mentor to others.”

– Katie, Admissions Manager


Ready to begin the conversation?

If you are ready to speak with a navigator, we’re ready to listen and guide you through your next steps. American Addiction Centers has a free and confidential 24/7 helpline for people suffering from addiction. Day or night, we’re ready to hear your story.

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Don’t wait. Call us now.
Our admissions navigators are available to help 24/7 to discuss treatment.
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