Opioid & Opiate Addiction Hotlines

3 min read · 6 sections

Opioid addiction helplines offer you an easy way to access help for opioid abuse. When you talk to an opioid addiction helpline representative, they may provide you with free resources and information about treatment for opioid abuse.

American Addiction Centers offers free and confidential guidance to those suffering from opioid addiction. Call

What you will learn:
What to expect when you call
Who is on the other end of the line
When you should call an opioid hotline

Representatives at free and confidential opioid helplines talk to people living with opioid addiction to offer support as well as referrals to rehabilitation, including inpatient and outpatient treatment. These representatives can also help family and friends of those struggling with opioid abuse get information and advice regarding their loved one.

Read on to learn more about opioid abuse hotline numbers, what you need to know before you call an opioid addiction helpline, and how these toll-free, confidential lines can help you overcome opioid abuse.

*If you or a loved one are experiencing a medical emergency or symptoms of an opioid/opiate overdose, dial 911 or head to your local emergency room immediately.

What is an Opioid Helpline?

Opioid helpline numbers are toll-free and confidential phone numbers you can call to seek help for opioid addiction. These hotlines—many of which operate 24/7—offer assistance to people affected by opioid or opiate addiction. These helplines exist to help you talk through your situation involving opioid addiction. If a relative or friend is struggling with addiction, opioid helpline representatives can also help you understand what they are going through – even if they are not yet ready to receive treatment.

Opioid addiction hotline representatives, also sometimes called “advisors”, have specialized training in these situations. They understand that addiction is a brain disease. Opioid helpline representatives are trained in the correct safety protocols so that they can advise you on the best ways to proceed and offer you the appropriate information—whether you need to find a rehab center in your area, join a 12-step program, or get a screening or referral.

Regardless of the type of addiction, an opioid addiction hotline will help you find what you need for your circumstances. Many opioid addiction helplines, like ours at AAC, operate 24/7 and are always confidential. You don’t have to worry about the safety of your information or a breach in your privacy—representatives will never share your information with anyone without your consent.

What Can I Expect From an Opioid Hotline?

Representatives at opioid/opiate addiction hotlines understand that there is no one right way to work through the addiction and recovery process. When you call, you will be greeted by a friendly, trained professional who wants to help you.

Representatives will not force treatment on you, nor will they ask you to take any steps you are not comfortable with. Instead, they will listen to your story—even if you only need someone to talk to—and help you navigate the present moment.

Your representative may ask you some personal questions. For example, they may ask you to talk about your environment and living space, as well as your physical and mental well-being. They will use your answers to assess your situation, offer more personalized assistance, and recommend the best next steps for you. Your answers to these questions will stay completely confidential.

Your representative can recommend places near you that offer treatment if you wish. Or, they can also tell you how to find the right treatment for you, what individual and community resources are available in your area, and whether treatment may be your best option at this time.

When you call an opioid addiction hotline, you should have some information about yourself (or the person you are calling about) on hand, including:

  • Mental and physical disabilities (if applicable).
  • Current medical conditions (if applicable).
  • Whether the person suffering from opioid abuse is suicidal or in danger of self-harming or harming others.
  • Whether the person suffering from opioid abuse has co-occurring mental health struggles, like anxiety, ADHD, or depression.
  • Whether the person suffering from opioid addiction wants to receive treatment right now.

When Should I Call an Opioid Abuse Hotline?

If your situation is not life-threatening but you are at a point where you’re ready to seek help, that’s when you should call an opioid helpline. You may feel scared or embarrassed about picking up the phone to ask for help. Don’t worry—advisors are trained to help you and won’t judge you for your situation or struggle. By reaching out, you take the first step in healing and connecting with people who can help you avoid long-term problems associated with opioid abuse.

If you are in any of the following situations, you may want to call an opioid helpline:

  • You need free opioid addiction help or resources.
  • You need immediate resources, help, or reassurance.
  • You are concerned that your opioid use is out of control.
  • You cannot stop using opioids on your own.
  • You want to get treatment but don’t know how to start.
  • You have a loved one in any of these situations.
  • You think someone close to you is using, but not sure how or whether to approach it with them.

If you’re unsure whether you or your loved one has an opioid addiction, look for these signs:2

  • Cravings.
  • Inability to control opioid use.
  • Fatigue and changes in sleep pattern.
  • Weight loss.
  • Flu-like symptoms.
  • Low libido.
  • Changes in exercise and hygiene habits.
  • Isolation from other people.
  • Stealing from colleagues or people close to you.
  • Sudden financial difficulty.

If any of these symptoms or situations apply to you in conjunction with opioid use, now is the best time to call an opioid addiction hotline. You can call the AAC helpline 24/7 to speak with a supportive and knowledgeable representative.

Are Opioid Hotlines Free & Confidential?

Opioid addiction hotlines are both free and confidential. Most are available to you anytime, day or night.

These helplines, including ours at American Addiction Centers, work to make sure you have support when you need it. No information you give while on the phone with a representative will be shared with anyone without your permission.

Whether you’re calling on behalf of yourself or someone else, you do not need to tell anyone you called. The decision to call an opiate abuse hotline number is entirely personal; representatives will not pressure you to tell anyone that you called a hotline number or what your discussion entailed.

Other Opioid Hotline Resources & Numbers

If you need additional opioid helpline resources, the following organizations are available to assist you. Many of them also operate 24/7:

  • Take Our Substance Abuse Self Assessment.
  • Substance Abuse and Mental Health Services Administration (SAMHSA): 1-800-662-4357 SAMHSA can refer you to treatment, support groups, and general resources about opioid addiction for yourself or your friend or family member. They have both English- and Spanish-speaking representatives.
  • National Council on Alcoholism and Drug Dependence (NCADD): 1-800-622-2255 NCADD has locations across the United States. They can refer you to a local facility and offer other resources to help you.
  • National Suicide Prevention Lifeline: 1-800-273-8255. If you or someone you know is having suicidal thoughts or is currently suicidal, the National Suicide Prevention Lifeline will support and help you determine what to do next. National suicide prevention hotline representatives provide assistance in English and Spanish and also have advisors to help people who are deaf or hard of hearing.
  • Partnership to End Addiction: Call 855-378-4373 or text CONNECT to 55753 to get help for yourself or a loved one struggling with opioid addiction. They can help you find resources for next steps.
  • Narcotics Anonymous (NA): For general questions, call 818-773-9999 x 771. NA has regional locations available to help you find a support group and enter a 12-step program where you live.

Where can I Find an Opioid Rehab Near Me?

American Addiction Centers (AAC) treats all forms of opioid addiction, including prescription opioid addiction and heroin addiction. We’ll help you find an addiction treatment center or rehab facility near you, based on your needs. For example, if you need heroin treatment or are experiencing heroin withdrawal and need drug detox, AAC offers multiple therapies to fulfill your needs.

We have facilities across the U.S. where treatment is available for many types of addiction. Our addiction centers are in-network with most insurance policies. We offer both inpatient and outpatient treatment and can help with co-occurring mental health disorders.

AAC offers Medication-Assisted Treatment (MAT) for addiction to help you recover from substance abuse disorder. We work with you to find the best course of treatment and give you the support you need to start recovering from opioid addiction.

Call the AAC opioid addiction helpline today at , discover whether your insurance may cover rehab by filling out our VOB form, or view our opioid treatment centers below. An AAC representative is ready to help you recover from opioid abuse at any time of day.

Need more info?
American Addiction Centers Photo
Take the first step towards recovery.
American Addiction Centers Photo
Make the process simple. Ensure your benefits cover treatment.
American Addiction Centers Photo
Explore American Addiction Centers locations nationwide.
View Our Treatment Centers