National Fire Services Member FAQs
What kind of help is available?
This new Member Assistance Program (MAP) is a combined effort brought to you by the National Volunteer Fire Council (NVFC) and American Addiction Centers serving all NVFC members and families. Services such as assessments, crisis intervention, education, and referral services are available for problems affecting your personal and work life. Counselors are available to talk with you about issues relating to family problems, marital difficulties, drug and alcohol addiction, mental health concerns, emotional distress, and more.
How does the Member Assistance Program Work?
Representatives are available through a 24-hour toll-free phone line. When you call the toll-free number you may receive immediate help for your problem, or arrangements will be made for you to meet with a counselor in your area. Depending on the nature of your problem, you may receive information about beneficial resources in your community.
Since firefighters are more prone to open up and discuss their struggles with other firefighters, we offer them the opportunity to speak with one of our addiction specialist who are retired firefighters and firefighter educators.
After speaking to our representatives, callers are able to speak to Mike Blackburn, American Addiction Centers’ Senior Vice President of Business Development and retired Rhode Island Fire Department Battalion Chief and/or Mike Healy, Addiction Specialist, former Chief Fire Instructor and close friend of American Addiction Centers. Opening us to discuss personal issues is more comfortable when speaking to those who understand the stressors of the job.
Who can use this service?
All members and eligible family members are eligible to use the service. Eligible family members include individuals in your immediate household and dependent children living away from home.
How much does this program cost?
The toll-free confidential hotline is provided to NVFC members at no cost to the member or family member. This service is offered by the NVFC as part of the member benefit package. If our counselors recommend drug treatment, alcoholism counseling or other help, your health benefits may cover some or all of the related costs. Every effort will be made to find quality care within your ability to pay.