Texas Substance Abuse Hotline | 24/7 Support
What Are Alcohol and Drug Abuse Hotlines?
Most alcohol and drug misuse hotlines are free, confidential services that provide resources, support, and information to people—and/or their loved ones—who are struggling with substance addiction and various behavioral and mental health concerns. While the majority of hotlines offer toll-free numbers, some also provide chat and/or messaging opportunities online or via phone.
Although each hotline is slightly different, most offer info and referrals on topics such as: addiction treatment info, rehab centers, support groups, payment options for treatment, insurance verification, community resources, and more.
Types of Texas Hotlines
Multiple types of Texas substance misuse hotlines are available, including:
- Local support hotlines, which offer resources and care near you, are typically backed by the local municipality or nearby nonprofit organizations.
- Hospital and treatment facility hotlines are often sponsored by treatment hospitals or rehab facilities. For example, American Addiction Centers offers a hotline related to its Dallas/Fort Worth-area rehab, namely Greenhouse Treatment Center.
- National- and state-funded hotlines provide information and direct you to treatment options. One option is offered through the Substance Abuse and Mental Health Services Administration (SAMHSA).
- Nonprofit hotlines are run by organizations typically funded by donations, fundraising projects, etc.
Free Alcohol and Drug Addiction Hotlines in Texas
Texas is home to several alcohol and drug addiction helplines, including:
- Available 24/7 for free and confidential conversations, staff at American Addiction Centers (AAC) can answer questions about treatment, discuss a variety of facilities within the U.S., verify your insurance (if any), and talk through alternative payment options. Providing evidence-based care via accredited facilities, AAC is the parent company of Greenhouse Treatment Center, located in the Dallas/Fort-Worth suburb of Grand Prairie, TX.
- Text communication is available.
- Backed by the Texas Health and Human Services Commission, 211 Texas offers info and referrals related to a host of topics such as substance misuse and mental health issues, state benefits, emergency assistance, and more. Services are available 24/7, and an online chat function is also offered.1
- 211 (or 877-541-7905).
- The SAMHSA National Helpline is available 24/7 to connect you or your loved one with a trained professional who can provide addiction-related resources.2
- Text your zip code to 435748.
- This Texas-based hotline for substance misuse and drug addiction offers 24/7 assistance.3
- The National Drug Helpline offers information and assistance for addiction needs 24/7. Conversation topics often include treatment options, information on how to support friends and family struggling with addiction, etc.4
- Available 24/7 for voice and text, this national teen support network provides support to all genders. The hotline helps parents and teens better understand addiction and treatment.5
- Text VOICE to 20121.
- The 988 Suicide and Crisis Lifeline offers 24/7, free, and confidential support for people in crisis. Chat features are available for Veterans and service members, Spanish speakers, and deaf or hard of hearing individuals.6
- Call or text 988.
- Chat with a crisis counselor.
- Offering 24/7 referrals and advice to anyone experiencing a crisis, the Crisis Text Line deals with drug and alcohol addiction, suicidal impulses, family problems, and more.7
- Text HOME to 741741.
- Services are also available via chat and WhatsApp.
- This free, nationwide service offers information, resource referrals, and support to people living with a mental health condition, their family members and caregivers, mental health providers, and the public. The helpline is staffed Monday to Friday from 10 a.m. to 10 p.m. ET.8
- 800-950-NAMI (6264).
- Text HelpLine to 62640.
- Email email@example.com.
Are All Texas Helpline Numbers Free?
Most drug hotline numbers in Texas are free, as are most addiction text lines. However, not all helplines are available 24/7. Some have specific hours of operation. If you call one and don’t get an answer, don’t give up. Simply reach out to a different helpline.
What Happens When You Call a Substance Abuse Hotline?
Calls to Texas substance misuse hotlines are usually answered by staff trained in crisis intervention regarding substance misuse, mental health issues, and/or other emergent situations. They will listen to you and offer support, perhaps including personalized treatment options, depending on your needs.
Sometimes, the advisor has struggled with substance misuse themselves, and they may have undergone treatment. So they often have firsthand experience and can understand any apprehension you might be feeling. That said, most call-center reps aren’t doctors, which means they can’t handle true medical emergencies nor distill medical advice.
Many hotlines will ask a series of questions to help determine exactly what kind of help you need. Questions might include:
- Are you interested in addiction treatment for yourself or a loved one?
- Are you having suicidal thoughts?
- Do you feel safe?
- Is this an emergency situation where someone’s life could be in danger?
- What substance(s) are you or your loved one struggling with?
- How long have you been using the substance, and how frequently do you use it?
- Do you have other mental or physical issues?
- Have you attended treatment in the past?
- Are you ready to begin treatment now or in the future?
Preparing for an Alcohol or Drug Abuse Hotline Call
When preparing to call an addiction hotline in Texas or elsewhere, you may want to think about how you’ll answer the aforementioned questions. Also consider what information you want obtain during the call. You might be seeking advice, information, and treatment options, or you may simply want a kind and empathetic ear to help you process the situation.
If you are ready to enter rehab, it can help to have some information on hand such as:
- Insurance information (if any).
- Any necessary paperwork regarding physical or mental conditions.
- Health history.
- A list of any medications you’re taking.
Hotlines reps are there to help. The more information they have, the better they can address your situation.
Is the Conversation Confidential When I Call a Substance Abuse Helpline?
Most of the time, you can remain anonymous when you call a drug addiction helpline, and you can choose how much or how little information you provide. In cases where you might be a danger to yourself or others, or if you are in danger due to a health issue such as an overdose, you may be asked to provide some personal information so that the advisor can get you the hands-on help you need.
However, even if you give your name, phone number, and address, the majority of hotlines will keep your information confidential. If you have any privacy concerns, bring them up at the beginning of the call.
Can I Text a Texas Substance Abuse Helpline Number Instead of Calling?
As noted above, some hotlines offer text support. Once you contact an addiction text line, it is very similar to calling a hotline. The advisor will likely ask similar questions, listen to you, and offer advice and support.
Some text lines also have the option to sign up for incoming texts. For example, you can sign up for personalized text support with American Addiction Centers without any obligation to enter treatment.
When Should I Call a Texas Substance Abuse Helpline?
Knowing when to call a drug hotline number isn’t always an easy decision. It’s normal to feel a little trepidation prior to the call.
However, reps are there to help, and calling a hotline is a free, no-requirements way to learn about treatment, substance use, and more. Plus, sometimes it’s just nice to speak to an empathetic ear about your issues and concerns.
Can I Call a Substance Abuse Helpline for Someone Else?
Yes! Anyone can call a hotline on behalf of themselves or someone they care about. While only professionals can diagnose a substance use disorder, loved ones can learn about treatment options, explore nearby rehab centers, and even receive insights on how to help someone with substance misuse issues.
So make the call. You could be the lifeline that your friend or family member needs to take their first steps toward sobriety.
Finding Help Near You
Addiction is a disease, not a character flaw. And seeking help and treatment is a sign of strength. If you’re ready to make a change–or you want to help a loved one struggling with addiction—substance use disorder hotlines and American Addiction Centers can help.
AAC hotline reps at are available 24/7 for free and confidential conversations. Many of them have struggled with substance misuse themselves, so they likely understand your concerns. You can tell your story, explore treatment options, learn about the admissions process, and review rehabs, including those within Texas such as Greenhouse Treatment Center, as well as various out-of-state options. AAC hotline reps can also explore payment options and verify your insurance benefits (if any)—or you can do so online.
Reach out today to take your first steps toward a healthier future.